Frequently Asked Questions

Is it possible to cancel the order?

Cancellation is not supported.
The reasons are as follows:
1. After you place your order, we will immediately purchase it , so we guarantee that you will receive the items successfully.
Because many items are limited in quantity, we have to purchase them as quickly as possible.
2. The website and bank charge a 6% service fee, which is non-refundable, even if the order is canceled.
Therefore, please consider carefully before placing your order. Thank you for your understanding.

Is there price protection?

Before your item is shipped, if the listing price drops below the price you paid, please contact support@loveinfinds.com to request a refund of the price difference. Market prices are determined by supply and demand and may fluctuate.
The prerequisite is that it's the same link and the same SKU.

Processing time and shipping time

1 The processing time: listed for each listing, as some items are sourced from other countries and are only shipped after they are received and inspected, resulting in varying processing times.
2 Shipping time: In most cases, delivery can be completed within 10-18 days, but in some cases it may take more than 20 days. Remote areas in the United States may require up to 30 days.

How to find a product ?

1. If it was recently released, we recommend sorting by product date:
https://loveinfinds.com/collections/all?sort_by=created-descending
2. If it's a product from a specific series, we recommend searching by series:
https://loveinfinds.com/collections
3. If you know its color or capacity, you can use the website's search function.
Click the magnifying glass icon in the upper right corner of the page.
4. Please contact support@loveinfinds.com and include a photo. We will help you find it.

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